eStrategy3, LLC

Success Stories

eStrategy3 Obtains Hosting Certification

We're pleased to announce that two members of call center consulting firm eStrategy3, Sandra Alexa and Sid Scott, have recently gained their CosmoCom certifications. Congratulations, Sandra & Sid. CosmoCom provides hosted contact center solutions for a variety of industries and companies around the world.

eStrategy3 Named PREMIER Bankcard's Marketing Partner of the Year

eStrategy3 was honored to receive PREMIER Bankcard's Marketing Partner of the Year Award. PREMIER Bankcard, LLC is the country's 11th largest credit card provider hearquartered in Sioux Falls, South Dakota.

International Project Management for Outbound Calling Services

A Fortune 100 financial service provider wished to roll out an outbound calling campaign across its divisions in several countries requiring strong project management skills combined wtih an expertise in contact center outbound services.

Contact Center Sales Training

The challenge in this situation was to take a group of representatives who were skilled in inbound customer service and order processing and give them the necessary sales skills to successfully staff an outbound sales initiative.

Contact Center Outsource Management

A leading financial institution, feeling the need to augment its existing internal staff, enlisted eStrategy3's services to help manage its contact center campaigns.

Customer Service Assessment in the Wireless Industry

A distributor and logistics service provider for the Wireless Communications industry wanted to fully assess the efficiency of its contact center practices to identify opportunities and implement process improvements within the contact center as well as other related functional areas of the company.

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