| Contact Center Outsourcing |
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The most critical factor impacting success is contact center agency selection. eStrategy3 employs a wealth of resources to make the best match between you and your outsourcer - in some cases at no cost to you.
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With our joint perspective of having managed inbound and outbound call center services from both the client’s perspective and that of an outsource call center, we take a unique approach to managing your outsourced programs. This ensures that in the tug of war among conflicting priorities, your goals are achieved.
eStrategy3 provides contact center outsourcing services as either a consultative service or, if you prefer, through a call center broker agreement at no cost to you. In either case, you are assured of the same level of service, commitment and quality from your eStrategy3 call center consultants.
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Agency Selection
When outsourcing your contact center needs, the most critical factor impacting success is agency selection.
eStrategy3 is available to manage the entire call center outsourcing selection process including:
- Request for Proposal (RFP) process for agency selection
- Review RFP responses and identify agency strengths and weaknesses
- Conduct site visits of finalist candidates
- Provide comprehensive call center scoring and evaluation along with substantive recommendations
- Negotiate optimum program pricing
- Available to be your on-going partner in daily agency management
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